Customer Service Engineer
Company: Orion Talent
Posted on: January 17, 2023
Position Summary: Customer Service Engineer First Year Total
Comp = $90k - 99k
Base Payrate $60,000 - 67,000
Additional Average OT $9000 - 10,050
Shift Differential (10%) $6000 - 6700
5% Target Bonus $3000 - 3350
Annual Value of Company Car $12,000 .
Total $90,000 - 99,100
As the Service Technician, you will be in a field-based,
customer-facing role that installs, services, maintains and
modifies Company equipment at customer sites. The selected
candidate will work at sites with minimal supervision and will
perform on-site customer repairs and be responsible for delivering
both timely and effective repairs. It will be your responsibility
to provide on-site training after installs to help ensure the
systems optimal performance resulting in superior customer
satisfaction. The Field Service Technician will help with managing
financial performance within their territory: meeting or exceeding
budget for revenue generation, expense control and inventory
management. The Field Service Tech/Engineer is a key contributor in
maintaining ongoing customer interaction to solve and prevent
technical difficulties. The Field Service Tech/Engineer interfaces
directly with the Customer Care Manager, Technical Manager,
Clinical Application Specialist, Product Managers, Company Sales
Representatives, and customers. These interfaces are required to
provide superior product service responsiveness and customer
satisfaction. The Service Engineer integrates the technical
capabilities and available resources, with effective territory and
business management skills to develop and maintain superior service
levels. You will need to make decisions on best plan of action in
order to keep the customer's equipment downtime to a minimum.
Specific responsibilities include:
--- Possess total familiarity with mechanical, electronic, optical,
and operational aspects of designated products as evidenced by the
ability to effectively install and repair/service designated
--- Provide customer troubleshooting assistance as required.
--- Provide product service for clinical field trial
--- Perform warranty and maintenance work necessary to keep
customer level of service and satisfaction high.
--- Recommend service manual revisions.
--- Properly manage replacement parts inventory, test equipment,
tool and technical library.
--- Provide feedback to Field Service Specialist for any major
technical problems or opportunities.
--- The Field Service Tech will travel regularly throughout
assigned region to customer accounts. Some overnight stays may be
--- This individual must be able provide service to customers
during off hours as well as weekends when necessary.
Location: Jonesboro, AR
Travel: Travel is an essential job requirement for this position.
The Field Service Tech will travel regularly throughout assigned
region to customer accounts. Some overnight stays may be required
but is rare (approx. 10%). This individual must be able provide
service to customers during off hours as well as weekends when
Shift: Your normal hours will be Mon - Fri from 8am to 5pm while
being trained. Once you are fully trained (usually somewhere in the
6-9 months timeframe, you will shift to an alternate work week
schedule of Noon - 9pm or 10am - 7pm. Overtime is frequently
Training: Cary, NC (8-week training courses) throughout the year to
learn Company equipment
Perks: Company Car
Requirements: Candidates must have top-notch electronic systems
knowledge and troubleshooting/repair skills in addition to
unparalleled customer service skills (relationship development,
conflict management, active listening and problem solving,
interpersonal communication, etc.). Experience in the Bio-Medical
field is a huge plus, but not required. Candidates must be able to
interpret electronic system schematics and flow-charts. A highly
tuned mechanical aptitude and the ability to visualize and explain
situations and resolutions are also critical in this role.
Excellent customer service, communication (oral & written),
documentation, and PC skills are essential to this position's
Benefits: Company offers an excellent global benefits package
Medical, Dental, Vision, Employee Assistance Program, Mental
Health, Substance Abuse, Flexible Spending Accounts, Life
Insurances, Short- and Long-Term Disability Insurance, 401K Savings
Plan with matching contribution, Financial Planning Tools, Training
and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex
Schedules, Business Casual Dress, Employee Discount Program, and
Volunteer Opportunities. Specific benefits for this position
--- 5% at target annual performance bonus (based on corporate
--- 4 weeks of paid vacation (PTO) to start, with 5 paid floater
holidays pro-rated for the first year and 6 paid standard holidays.
At the start of your third year, you get a 5th week of
--- 100% match of 401K contribution, up to 6% (20% vesting of the
matched amount each year).
--- Corporate Vehicle - Fleet Program - You receive a new car ($45
per week cost to you) all inclusive of gas, tolls, service,
insurance and more. You can use for business and personal usage. It
is estimated to be a $15k annual value to the employee. You can
also opt out and receive a corporate van.
--- There are other perks like "be well" reimbursement of $300/year
for health/fitness classes and related items.
--- Here are some general & specific benefits options and details:
What Company is looking for: To find answers to the toughest
questions of our time, we need people who dare to ask them.
Open-minded, curious people who have a thorough understanding of
the world we live in. Dedicated people who are determined to find
answers. People who want to make a difference. Just like the more
than 360,000 people of Company. And, maybe, just like you.
An additional advantage is international work experience.
Professional capabilities such as a wide-range of basic-knowledge,
the willingness to quickly adapt to new fields of knowledge and
methods, good English language skills and personal abilities are
all an added bonus, as is your ability to work in a team and to
deal with analytical and complex problems.
A matter of attitude: We are looking for open-minded and creative
team players who are on the one hand experts in their field and on
the other hand target-oriented. Does this describe you? During your
studies and in the workplace? - Great!
Our expectations: As an innovative company we are looking for
committed, creative people who are able to find and successfully
implement new solutions.
Keywords: Orion Talent, Jonesboro , Customer Service Engineer, Engineering , Jonesboro, Arkansas
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