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Product Manager

Company: Ritter Communications
Location: Jonesboro
Posted on: January 16, 2022

Job Description:

Ritter Communications has been at the forefront of the local communications industry for more than a century. We began providing telephone service in Northeast Arkansas in 1906. Today, Ritter Communications serves 92 communities and more than 45,000 customers across Arkansas, northeast Texas, southeast Missouri, and west Tennessee. The company has grown steadily over the years, expanding rapidly and is now the largest privately-held regional broadband fiber, telecom, video and cloud services provider in the Mid-South. Ritter invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer focused experience.

We are looking for an experienced Product Manager to join our team!

General Summary:

The Product Manager is responsible for executing tactical plans necessary to support the strategic direction, unit performance, and revenue commitment for residential and commercial products including all network access, Internet, Ethernet, Hosted, Managed and Cloud services offered by Ritter Communications.
This position is responsible for the coordination of products, pricing and promotions pertaining to Company services and works in cooperation with the Sales, Customer Service, Marketing Communications, Accounting and Engineering departments as required to support objectives.

Essential Job Functions:
Drive Product Development and planning processes such as: new product implementations, existing product lifecycle management, designs, requirements, documentation, regulatory compliance, pricing, bundling, reporting and forecasting;
Coordination of new product launches, feature enhancements, operational integration of product offerings, and product migration strategies;
Lead financial modeling and business modeling for existing products and new revenue opportunities available to Ritter Communications; articulate findings to management;
Take leadership role in evaluating emerging technology trends across sectors of the market and provide input to Product and Operational teams;
Execute product and pricing strategies for data services ensuring that all product price points and feature sets are competitive;
Analyze and monitor key service offerings and features of competitors and other technology and service providers;
Facilitate relationships with key customers and vendors as necessary for products;
Management of all customer-facing and vendor contract language pertaining to data products and services including MSA, SLA, AUP, T&C, etc;
Lead and manage any necessary Request For Information (RFI) or Request For Proposal (RFP) in support of respective product initiative;
Provide input and help in defining detailed product/feature and customer experience requirements for budgeted development initiatives approved for development This includes defining the business rules, primary use cases and functional requirements;
Assist in development of customer user-interface (UI) strategy; responsible for ongoing maintenance, updates and new content;
Manage and coordinate cross-functional teams to develop and implement new offerings according to schedule and within budget by facilitating communication and prioritizing technical and operational efforts;
SDWAN:
Develop and execute roadmap for SD-WAN, establish a winning strategy, and interface with sales, marketing, and supporting teams to ensure market-adoption and work closely with the sales channel to establish SD-WAN growth;
Evangelize SD-WAN and become the SME (Subject Matter Expert) on the product;
Cloud:
Innovate, grow and maintain Cloud Solutions product line including but not limited to Infrastructure as a Service, Backup as a Service, Security as a Service and associated features;
Develop and execute roadmap for Cloud Solutions product line.
Knowledge, Skills, and Abilities:
Knowledge of modern service provider data networks, technologies and protocols;
Must have a comprehensive understanding of the Company's business model, distribution channels, target markets, and technology, and be able to conceive/support profitable new products and value-added services;
Requires strong analytical ability and sound decision making with accuracy and attention to detail; ability to perform professional research on geographic areas, consumer demographics, and business verticals;
Proficient in the use of presentation, word processing, project and spreadsheet software;
Strong and effective verbal and written communications skills including ability to facilitate discussions with diverse audiences with a wide range of technical knowledge; Listens carefully and encourages/accepts other points of view
Ability to develop effective working relationships with peers, supervisors, and managers within and across organizational lines;
Highly adaptive, flexible, and able to shift strategies on short notice as environment dictates;
Excellent organizational and time-management skills, including ability to effectively plan and prioritize assignments in an interdependent environment; Must be able to demonstrate the ability to multitask and maintain timelines for major initiatives;
A history of budgeting and financial analysis skills required.
Education and Experience:
B.S. in Marketing, Business, Engineering or equivalent experience required;
Minimum of four to six years of experience in Product Management or Product Development required; experience in telecommunications industry is strongly preferred ;
Strong Project Management skills and experience required.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Ritter Communications, Jonesboro , Product Manager, Executive , Jonesboro, Arkansas

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