Operations Manager
Company: SG360
Location: Jonesboro
Posted on: March 20, 2023
Job Description:
We are currently seeking an Operations Manager to direct and
oversee our janitorial operations throughout Northeast AR. The
Operations Manager will be directly responsible for daily
operations, customer satisfaction, account retention and strong
employee relations. Specific responsibilities include work
scheduling of all account personnel, establishing work standards,
conducting site evaluations/audits, overall inventory/equipment
usage, budget control, troubleshooting/ problem solving,
orientation/training of supervisory and support personnel, safety
compliance, customer relations, and special project work as
requested. This individual will also ensure that all managed
services are being provided in a proper and cost effective
manner.Salary is up to $75K depending on experience. To be
considered for this position you must currently reside in the
Jonesboro area or willing to relocate prior to start date.
- Benefits: 401K, Medical, Dental, Vision, Life, Critical
Illness, Accidental
- Paid Time Off: 2 weeks paid vacation plus additional PTO and
paid holidays
- Additional Perks: Monthly Vehicle Allowance, Fuel Card, or
Company Vehicle Provided, Monthly Cell Phone Allowance
- Opportunities For Career Advancement and/or Relocation
Opportunities*Responsibilities:*
- Manage all aspects of the janitorial business in assigned
location
- Maintain an effective database of potential and current
customers within the defined geographic region through the use of
the company software.
- Works in tandem with the sales teams and attends pre-bid tours
and conferences, develop pricing, and create and assemble bid
proposals for prospective customers.
- Consistently and effectively communicate company objectives to
management and supervision teams through organized and scheduled
meetings, conference calls, virtual meetings, and email
communication.
- Establish processes to ensure accountability to company and
branch expectations. On an ongoing basis audit key operational
processes and document and recommend improvements.
- Oversee the supply chain management process for the entire
branch. Ensure that proper systems are in place which will allows
for efficient replenishment and order fulfillment of supplies.
Ensures that all associated costs are applied to the correct work
locations.
- Direct all operational activities within the branch. Ensure
that budgeted objectives are met.
- Regularly review customer contracts to ensure that the current
contract specifications reflect the service deliverables. Make
updates to account scopes of work were appropriate.
- Review account activity and account profitability. Control the
cost performance of all jobs within the branch.
- Ensure that payroll is processed timely and in compliance with
company procedures.
- Ensure that all personnel adhere to company customer service
standards and guidelines. Ensure that all customer interaction is
documented in the company CRM.
- Professionally and efficiently resolve all contract compliant
issues. Ensure that all company performance related issues are
corrected and remedied in an effective way and with an appropriate
sense of urgency.
- Conducts regular quality audits of all accounts both personally
and through the use of a company quality inspector. Documents all
inspection results and ensures that an improvement action plan is
created and executed for all accounts with deficient
scores.*Qualifications:*
- 5 years of experience managing a staff of over 75 employees
through direct reports.
- 5 - 10 years' experience with multi-site management with a
decentralized workforce required
- Must have a clean driving record and background as many
locations have strict background check policies.
- Previous janitorial account management experience .
- Bi-lingual preferred but not required
- Comfortable with excel, word, outlook, and computerized
management / CRM systems.
- Strong analytical abilities.
- Critical thinker and strong problem solver.
- Ability to create and forecast productivity, staffing and
budget plans. Initiate and document corrective action in a
professional and thorough manner as needed.
- Must be flexible. This position will require the ability to
travel for the purpose of account visitations in order to inspect
account locations or otherwise fulfill requirements of the
position. Job hours may include weekends and evenings as issues
arise.Physical Requirements:The physical demands described here are
representative to those that must be met by an employee to
successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this position, the employee regularly required to
utilize dexterity of the hands to figure, handle or feel. The
employee is required to regularly speak and hear. The employee is
required to stand, walk, sit, reach with hand and arms, as well as
include climbing large quantities of stairs, etc. The employee must
regularly lift and/or move up to 50 pound and occasionally lift
and/or move up to 100 pounds.Working Environment:The work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this position. Scope of work is primarily
office/commercial buildings with differing working hours specific
to building & client needs. This job description indicates the
general nature and level of work performed by employees within this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required
of personnel so classified. Management retains the discretion to
add, modify or change the duties of the position at any time.SG360
is a facility services company specializing in janitorial,
facilities management, and inventory management. Our proprietary
Thorough Cleaning System sets us apart, giving our clients a
360-degree, full-circle cleaning experience. We recruit our own
cleaning talent thereby hiring better, paying better, training
better all with the end goal of providing better quality, service
and performance for our clients. We call that the "SG360 Way."Job
Type: Full-timePay: $65,000.00 - $75,000.00 per year
Keywords: SG360, Jonesboro , Operations Manager, Executive , Jonesboro, Arkansas
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