Clinical Manager
Company: ChenMed
Location: Olive Branch
Posted on: April 17, 2024
Job Description:
We're unique. You should be, too.We're changing lives every day.
For both our patients and our team members. Are you innovative and
entrepreneurial minded? Is your work ethic and ambition off the
charts? Do you inspire others with your kindness and joy?We're
different than most primary care providers. We're rapidly expanding
and we need great people to join our team.The Clinical Manager is a
healthcare and leadership-focused position working directly with
patients and their families, doctors and other medical personnel in
a dynamic and professional environment to provide the highest level
of quality healthcare to all patients. Care Supervisors will
facilitate interdisciplinary support and collaboration within and
across care teams to ensure our patients receive high quality care
in a timely manner. Care Supervisors will develop care team members
in their assigned Center to make sure they are providing care
consistent with ChenMed standards.ESSENTIAL JOB
DUTIES/RESPONSIBILITIES:
- Serves as hiring manager for Care Promoters.
- Orients new Care Promoters to their duties including philosophy
of care, patient flow and clinical competencies.
- Provides extraordinary customer service and professionalism to
all internal and external customers (including patients and other
team members).
- Identifies patient service requirements by establishing
personal rapport with potential and actual patients and other
persons in a position to understand service requirements.
- Ensures clinical and quality standards of ChenMed are
consistently met.
- Collaborates with team members to ensure quality and
consistency of daily and super huddles.
- Addresses/resolves any customer-service issues and elevates
them to Center Manager and/or Market Clinical Manager as
necessary.
- Maintains patient confidence and protects operations by
monitoring confidential information.
- Collaborates with PCPs to manage performance of assigned Care
Promoters including annual review, goal setting, corrective action,
PIP and termination.
- Monitors team performance from a clinical perspective,
identifies issues, works through resolutions and provides both
informal and formal feedback.
- Provides ongoing education and training in collaboration with
the Market Clinical Manager to enable team members to meet patient
care and organizational priorities.
- Ensures completion of patient care requirements by scheduling
and assigning care team members and following up on work
results.
- Ensures operation of medical and administrative equipment by
verifying emergency equipment availability; ensuring completion of
preventive maintenance requirements; following manufacturer's
instructions; troubleshooting malfunctions; calling for repairs;
maintaining equipment inventories; evaluating new equipment and
techniques.
- Monitors the number of patients and wait time to ensure proper
flow of patients from check-in through appointment to
check-out.
- Triages patient phone messages making sure patient calls are
thoroughly vetted and routed to the correct team member and
returned in an appropriate time frame.
- Maintains medical supplies inventory by studying usage reports,
identifying trends, anticipating needed supplies and approving
requisitions and cost allocations.
- Completes all required training to dispense medications from
medication room. .Other responsibilities may include:
- Assists in screening of walk-ins as needed and directs team in
overall screening process.
- Ensures accuracy of medications provided to patients.
- Ensures accurate indexing of all paperwork.
- Inspects pharmacy log and inventory.
- Monitors physicians' activities and assist with their
needs.
- Maintains clinical and quality control logs, including
diagnostic tracking.
- Coordinates the distribution of lab specimens.
- Ensures all related reports, labs and information are available
in patients' medical records prior to their appointment.
- Performs other duties as assigned and modified at manager's
discretion.KNOWLEDGE, SKILLS & ABILITIES:
- Excellent oral and written communication skills.
- Compassion and empathy for our patients and family
members.
- Ability to effectively collaborate with team members, including
doctors, nurses, front desk staff, center managers, and market
leaders.
- Mindset focused on solving problems for patients and achieving
team goals.
- Knowledge of medical products, services, standards, policies
and procedures.
- Skilled in operating phones, personal computer, software and
other IT systems.
- Skilled in taking patients' vital signs and obtaining blood and
other samples for laboratory work.
- Ability to pay close attention to detail and to ensure accuracy
of reports and data.
- Ability to manage multiple processes and effectively lead a
team of Care Promoters.
- Ability to maintain effective and organized systems to ensure
timely patient flow.
- Ability to be calm and flexible in busy or stressful
situations.
- Bilingual a plus.
- Proficient in Microsoft Office Suite products including Excel,
Word, and Outlook, plus a variety of other word-processing,
spreadsheet, database, e-mail and presentation software.
- Ability and willingness to travel locally, regionally and
nationwide up to 5% of the time.
- Spoken and written fluency in English.
- This job requires use and exercise of independent
judgment.EDUCATION AND EXPERIENCE CRITERIA:
- High school diploma or GED equivalent required
- BA/BS degree in Business or Healthcare Administration or a
healthcare related field preferred
- Active and good standing Licensed Practical Nurse (LPN) in
current state of employment OR a nationally accredited Certified
Medical Assistant required; other clinical licensure/certifications
above the minimum requirement may also be considered
- A minimum of 5 years progressive work experience in a medical
clinic, hospital or similarly regulated healthcare environment
required
- A minimum of 2 years management experience with direct reports
required; in a medical clinic, hospital or similarly regulated
environment strongly preferred
- IV Therapy certification for LPNs where required by State Board
of Nursing
- Basic Life Support (BLS) certification from the American Heart
Association (AMA) or American Red Cross required w/in first 90 days
of employment
- Experience working with geriatric patients is preferred
- EMR system experience a plusWe're ChenMed and we're
transforming healthcare for seniors and changing America's
healthcare for the better. Family-owned and physician-led, our
unique approach allows us to improve the health and well-being of
the populations we serve. We're growing rapidly as we seek to
rescue more and more seniors from inadequate health care. ChenMed
is changing lives for the people we serve and the people we hire.
With great compensation, comprehensive benefits, career development
and advancement opportunities and so much more, our employees enjoy
great work-life balance and opportunities to grow. Join our team
who make a difference in people's lives every single day.Current
Employee apply HERECurrent Contingent Worker please see job aid
HERE to apply
Keywords: ChenMed, Jonesboro , Clinical Manager, Executive , Olive Branch, Arkansas
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