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Customer Service

Company: Aerotek
Location: Jonesboro
Posted on: April 30, 2021

Job Description:


100% remote position
Equipment will be provided *Must have high speed internet

This is a work from home position, will be temporary to permanent opportunity, based on overall performance. Receives and/or places telephone calls which are basic and routine to handle any/all aspects of Residential customer accounts, including solicitation, inquiries, and problem resolution; while working remotely for all or part of the regular workweek.

Cultivates and maintains on-going customer relationships.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required.
Acts as customer contact regarding pricing and scheduling.
Handles customer calls/correspondence for service, scheduling, and billing inquiries.
Communicates with branch personnel to resolve service and scheduling issues.
Initiates outbound customer service calls for various campaigns.
Handles tech line support.


Customer service, Call center, Inbound call, Customer support, Service, Csr, Microsoft office, Microsoft, Customer care, outbound calls, scheduling appointments, billing customer service

**Top Skills Details:**

Customer Service, Call Center, Communication, Data Entry

**Additional Skills & Qualifications:**

High school diploma or GED required
At least 1 year clerical or customer service experience preferred
Ability to use a personal computer or CRT
Basic knowledge of Microsoft Word, Excel, and Windows preferred
Ability to type 25 wpm preferred

**Experience Level:**

Entry Level

**About Aerotek:**

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Jonesboro , Customer Service, Hospitality & Tourism , Jonesboro, Arkansas

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