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Embassy Suites Hotel Front Desk 2nd Shift 3pm--11pm Jonesboro

Company: Embassy Suites Jonesboro
Location: Jonesboro
Posted on: September 15, 2022

Job Description:

Guest Service Representative - 2nd Shift 3pm--11pm Embassy Suites JonesboroFull TimeEmbassy Suites Jonesboro Red Wolf Convention Center Jonesboro, AR, US Join our team! Now hiring a Guest Service Representative at Embassy Suites Jonesboro We are proudly managed by O'Reilly Hospitality Management, LLC (OHM.)At OHM, WE are: A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact. Seeking supportive, collaborative, and customer-service rockstars to join our team!What we offer: 401k & Roth match - full-time and part-time team members are eligible! Health, Dental, Vision & Life Insurance Options Paid Time Off, including Paid Parental Leave Growth Potential and Career Advancement Hotel/Restaurant Travel Perks & Discounts!Do you have great customer service skills? Are you committed to excellence? Ready to start your journey with us? There is potential for individuals to grow! View the full job description below.Guest Service RepresentativeReports To: Front Office ManagerPurpose for the Position:To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. You will also learn to be a barista in our StarBucks cafe.Essential Responsibilities: Takes the initiative to greet guests in a friendly and warm manner. Registers and assigns rooms to guests. Issues room key and instructions to bell person or directly to guest as appropriate, without announcing room numbers. Transmits and receives messages using telephone, fax and switchboard. Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests' accounts. Computes bill. Collects payment and makes change for guests. May make, confirm and cancel reservations for guests. Posts charges such as room, food, liquor or telephone by hand or machine. May make restaurant, transportation or entertainment reservations for guests. Understands and enforces the hotel company credit policies. Accounts for all cash and makes deposits in accordance with company policies. Communicates effectively with other front office and hotel departments. Reports to work for scheduled shift, on time and in uniform in accordance with company policy. Knows and complies with all company policies and procedures pertaining to this position and its duties. Embrace O'Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture. Performs other duties and responsibilities as required or requested. If functioning in a Lead Capacity: (a) takes responsibility for assigned team members in the absence of the Supervisor, (b) assigns work, and ensures proper performance of assigned team members.Job Types: Full-time, Part-timePay: From $12.00 per hourBenefits: 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to Friday Night shift Weekend availabilityCOVID-19 considerations:Embassy Suites Jonesboro follows all current CDC Guidelines.Experience: Hotel & Accommodations Guest Services Staff: 1 year (Preferred)Work Location: One location

Keywords: Embassy Suites Jonesboro, Jonesboro , Embassy Suites Hotel Front Desk 2nd Shift 3pm--11pm Jonesboro, Hospitality & Tourism , Jonesboro, Arkansas

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