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Healthcare Customer Service Representative

Company: TTEC
Location: Jonesboro
Posted on: April 16, 2019

Job Description:

Service oriented. Empathetic. Attentive. It's
what connects us--- and we'd like to connect with you too! We are looking for you to help us deliver
exceptional customer experiences as a Healthcare Customer Representative with
TTEC in Jonesboro, Arkansas. About
TTEC: We help global brands provide a
great experience to their customers, build customer loyalty, and grow their
business. We were founded on one guiding principle: customer experiences that
are simple, inspired, and more human deliver lasting value for everyone. Your
role brings that principle to life. Life
at TTEC: As a global company, we're always
on. When one of us is going to bed, a coworker half-way around the world has
already had their coffee (or tea) and is ready to grab the baton and run with
it. We work at a fast pace around here and we're not one for keeping the status
quo. But just because we're busy, it doesn't mean we don't know how to have
fun. We're passionate about throwing company events that bring us together to
laugh and celebrate each other's achievements. We're also big on taking time
out for professional development and giving back. So, if you're looking for a
work-life full of purpose, passion and career potential, keep reading--- As a
TTEC Customer Experience Champion, You'll Enjoy: Fun, talented and witty teammates Knowledgeable, encouraging, and present leadership Family-friendly environment Free-spirited, theme-based employee events Diverse and community-minded organization Career-growth and lots of learning opportunities for aspiring minds And yes---all the competitive performance bonus opportunities and benefits you'd expect What
You'll be Doing: Do
you have a passion for helping others and giving them peace of mind? Whether
it's getting answers for customers quickly, consulting on health-related
products with compassion or resolving their issues with a smile, you'll be the
difference between their customer experience being just average or an
exceptional one. We'll train you to be a subject matter expert in your
field, so you can be confident in providing the highest level of service
possible. And we trust you already have the necessary ingredient that can't be
taught-a caring and supportive nature that will shine through as you help
customers through some of the more difficult times in their lives. You'll also
have a chance to make great new friends and grow your career in a high-energy,
family-friendly atmosphere. On a
typical day, you'll: Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being Open and maintain customer accounts and information Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner Resolve customer technical issues with patience and understanding Identify additional needs customers may have and help them to upgrade products or services Why
You? What You Bring: Service
oriented. Empathetic. Attentive. It's what connects us--- Does this describe you as well? Excellent communication skills - for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab Empathy is the key - it's so important it bears repeating Ability to adapt and excel in a fast-paced work environment High school diploma or equivalent is the minimum and--- with education--- more is better Handy with MS Windows and other computer applications The passion and drive to make a difference Apply Today: We encourage you to visit us at 2908 South
Caraway Road, Jonesboro, AR 72401,call8708023484or apply online today: Click on the Apply Now button. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you're a military veteran, active duty guard or
reserves, or a military spouse:
We value your experience and believe you're prepared and battlefield-ready in
the civilian world to take on TTEC's most innovative and challenging projects.
Your hands-on experience with globalization means you're prepared to interact
with our clients and employees around the world. Overcoming adversity and
adapting to change has prepared you to execute in our dynamic environment. We
are looking for team members where leadership is baked in from Day One. Where
innovation and disruption are part of your DNA. We know that no job is as
important as serving one's country, but we hope you'll find delivering amazing
customer experiences to be another purpose worth serving! Career Changers welcome here: Time
to change your career? Whether you've spent your career on the admin side in
receptionist, assistant, or support roles or you've been in retail, restaurant
or hospitality, we believe you have the skills it takes to join our healthcare associates
team. For
more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC
throughout social media to engage in the global conversation. As a condition of employment, TTEC requires
all employees hired in the United States to successfully pass a background
check, and, depending on the location and client program, to successfully pass
a drug screening. TTEC is an Equal Opportunity Employer.#NEXXT #TUSAJ

Keywords: TTEC, Jonesboro , Healthcare Customer Service Representative, Hospitality & Tourism , Jonesboro, Arkansas

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