Network Analyst III
Company: Ritter Communications
Location: Jonesboro
Posted on: June 13, 2022
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Job Description:
Ritter Communications has been at the forefront of the local
communications industry for more than a century. We began providing
telephone service in Northeast Arkansas in 1906. Today, Ritter
Communications serves 92 communities and more than 45,000 customers
across Arkansas, northeast Texas, southeast Missouri, and west
Tennessee. The company has grown steadily over the years, expanding
rapidly and is now the largest privately-held regional broadband
fiber, telecom, video and cloud services provider in the Mid-South.
Ritter invests heavily in the communities it serves by deploying
proven, best-in-class infrastructure and technology, while coupling
it with a world-class customer focused experience.General
Summary:The Network Analyst III is a member of the Ritter Network
Operations Center (NOC) team responsible for providing overall
operational support for the company's data, voice, and transport
network. Success in this role is highly reliant on the ability to
adapt to rapidly changing environments and networks, learn new
technologies and processes quickly, and to work both independently
and in a team environment. Essential Job Functions:Monitors network
systems including server applications, servers, routers, switches,
firewalls, storage devices, and other network equipment;Documents
and reports all network incidents and outages according to
policy;Provides remote technical support to technicians for data
networks and server applications, IP routing setup and
troubleshooting various customer service issues;Provides escalation
support to Enterprise Technical Assistance Center (TAC)
staff;Activates voice and data services across copper, fiber and
Ethernet platforms;Participates in a team environment; providing
valuable input and suggestions;Interacts with Engineering, Field
Operations, TAC, and on occasion end-customers;Participates in a
24x7x365 (3) shift rotation;Travels to customer sites, project
areas, business related events, and other Ritter Communications
locations as required;Performs all other related duties as
assigned.Knowledge, Skills, and Abilities:Knowledge of
telecommunications products and services;Foundational understanding
of computers and networks;Demonstrated understanding of LAN/WAN
protocols and technologies including Ethernet, VLAN, TCP/IP,
Routing, Switching, and ACL;Demonstrated understanding of the OSI
layer;Knowledge of common networking tools and troubleshooting
methodologies including Telnet, SSH, ping, traceroutes, and
Wireshark;Skill in scripting and front/back-end development highly
preferred;Skill in commonly used software such as Visio, Excel,
Word, and Power Point;Skill in oral and written communication;Skill
in reading and interpreting technical documents and
information;Ability to follow policies and procedures;Ability to
multi-task and effectively manage multiple high-impact
projectsAbility to be detail oriented while keeping the bigger
picture in mind;Ability to work well individually and in a team
environment;Ability to travel for business requirements; must
possess a valid Driver's License with a satisfactory driving
record.Education and Experience:Bachelor's Degree in Engineering,
Computer Science, or a similar technical field is preferred. 5
years of relevant experience required. Cisco CCNA, Nokia NRS,
CompTIA, or similar certifications preferred.Ritter Communications
is an equal opportunity and affirmative action employer; all
qualified applicants will receive consideration for employment
without regards to sex, gender identity, sexual orientation, race,
color, religion, national origin, disability, protected Veteran
status, age, or any other characteristic protected by law.We strive
to maintain a drug-free workplace.We offer competitive compensation
and an outstanding benefits package including health, dental,
vision, cancer, accident and life insurance, short-term and
long-term disability, 401(k) with company match, flexible spending
accounts, free gym membership, company discounts, tuition
reimbursement, paid training, paid leave, and much more!Equal
Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Ritter Communications, Jonesboro , Network Analyst III, IT / Software / Systems , Jonesboro, Arkansas
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