CNC Field Service Rep

Company: GPAC
Location: Jonesboro
Posted on: May 19, 2023

Job Description:

Why join us?

• Full Benefits
• Salary
• Bonuses
• 401(k) with company match
• Competitive pay
• Company truck, all expenses paid, laptop, phone
• Small privately owned company with family style operations
• Service team set their own schedule according to workloadJob Details: Service Engineers are expected to provide customers with maintenance and repair assistance of our machine tools on location or by telephone.Responsibilities
  • Install, maintenance, and repair of CNC equipment at customers facility.
  • Demonstrate the willingness to help others and be a team member; often working together with Customers Maintenance team.
  • Providing phone, and in person technical assistance and maintenance training to Customers.
  • Communicate with factory Technical Support and Senior Service Engineers when help is needed.
  • Establish and build exemplary communication and customer service relationships with customers.
  • Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
  • Creating and updating procedural documentation of technical repair processes when necessary.
  • Document all details of service performed on work orders to be submitted to customer at completion of job.Requirements
    • Self-Starter and driven to do the best job possible with little to no supervision.
    • Technical training in related fields of study preferred.
    • 1 years of experience in electrical and mechanical troubleshooting, maintenance, and repair of CNC machine tools.
    • Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
    • Proven ability to learn and read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
    • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
    • Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Keywords: GPAC, Jonesboro , CNC Field Service Rep, IT / Software / Systems , Jonesboro, Arkansas