Service Integration Analyst
Location: Memphis
Posted on: June 23, 2025
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Job Description:
To Apply for this Job Click Here Job Title: Service Integration
Analyst Location: Memphis, TN (Onsite) Start Date: ASAP A highly
respected organization is seeking a Service Integration Analyst to
support and enhance its IT service delivery through effective
vendor and service management. This is a long-term, strategic
contract opportunity that involves working closely with internal IT
leadership and external partners to ensure successful onboarding,
integration, and performance of technology services. Key
Responsibilities: Engagement Management: Oversee the end-to-end
lifecycle of third-party engagements, including onboarding,
expansion, and service delivery. Service Delivery: Translate
business needs into measurable outcomes by documenting and
interpreting requirements into Statements of Work (SOWs) and other
delivery artifacts. Cross-functional Collaboration: Work closely
with vendor partners, product teams, engineering, and IT leaders to
align objectives, resolve challenges, and ensure successful service
execution. Process Documentation: Help develop and maintain a
Service Management Manual outlining roles, responsibilities,
policies, and procedures that guide IT service operations.
Performance Monitoring: Track and analyze key performance
indicators (KPIs) to ensure partners meet or exceed service
expectations. Desired Skills and Experience: Bachelor's degree in
IT, Business Administration, or a related field. 4-6 years of
experience in IT service integration, vendor management, or IT
operations. Familiarity with service management frameworks (e.g.,
ITIL) and IT Service Management (ITSM) platforms. Proven experience
in process improvement and organizational change initiatives.
Strong ability to interpret and manage contract documents (MSAs,
SOWs, etc.). Experience with contract redlining is a plus.
Excellent communication and relationship-building skills.
Analytical mindset with a focus on problem-solving and delivering
results. Ideal Candidate Will: Be detail-oriented and
process-driven. Thrive in a collaborative environment and excel at
cross-functional communication. Have a customer-focused attitude
and a passion for ensuring high-quality service delivery. LI-BH CB
Dice To Apply for this Job Click Here Bo.Hart
Keywords: , Jonesboro , Service Integration Analyst, IT / Software / Systems , Memphis, Arkansas
