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Mapping Supervisor

Company: Ritter Communications
Location: Jonesboro
Posted on: June 12, 2021

Job Description:

Ritter Communications has been at the forefront of the local communications industry for more than a century. We began providing telephone service in Northeast Arkansas in 1906. Today, Ritter Communications serves 92 communities and more than 45,000 customers across Arkansas, northeast Texas, southeast Missouri, and west Tennessee. The company has grown steadily over the years, expanding rapidly and is now the largest privately-held regional broadband fiber, telecom, video and cloud services provider in the Mid-South. Ritter invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer focused experience.

General Summary:

The Mapping Supervisor is responsible for planning, assigning, and reviewing the work of the drafting team and other employees that may assist in supporting design projects. This role establishes team deadlines, goal development, and works to elevate company mapping accuracy and standards.

Essential Job Functions:

  • Supervises activities of Drafting Technicians engaged in mapping production;
  • Develops, maintains, and provides mapping standards direction to Drafting team;
  • Coordinates daily activities among Drafting Technicians such as: entering fiber, copper, and HFC orders, fiber extensions and market overbuilds, entering new ACAM remote sites, vetting locates as well as other daily activities;
  • Works with the Mapping Administrator for system and software updates and shares these forward with Drafting Technicians;
  • Monitors drafting work for accuracy and efficiency;
  • Coordinates and conducts regular meetings with Mapping team;
  • Works closely with all OSP Engineers to receive build information on a timely basis for data entry into mapping system;
  • Sets team member goals for projects and other team responsibilities based on completion dates and performance;
  • Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required.

Knowledge, Skills, and Abilities:

  • Knowledge of electronics and network drafting principles and practices;
  • Knowledge of telecommunications products, services, and service delivery methods;
  • Proficient in the use of computer aided drafting software;
  • Proficient in Microsoft Office Suite products, such as Word, Excel, PowerPoint and Outlook;
  • Ability to read and interpret technical documents and forms including work orders, staking sheets, schematics and circuit diagrams;
  • Ability to analyze and effectively document large volumes of technical data;
  • Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner;
  • Ability to organize and prioritize multiple work assignments;
  • Ability to create a team environment and sustain employee morale;
  • Ability to demonstrate skills in leadership and general management;
  • Ability to make sound decisions using information at hand;
  • Ability to work independently and pay close attention to detail with little direction;
  • Ability to organize, prioritize and handle multiple assignments simultaneously;
  • Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.

Education and Experience:

Associates Degree in Drafting or Electronics, plus 3 years of telecommunications experience or equivalent combination of education and experience preferred;

Proficiency in Cadtel or Mapcom software is required;

Proficiency in use of CAD software is required.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Keywords: Ritter Communications, Jonesboro , Mapping Supervisor, Other , Jonesboro, Arkansas

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