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Remote Customer Service Representative

Company: Aston Carter
Location: Jonesboro
Posted on: January 9, 2022

Job Description:


Customer Service Representative/ Call Center

**equipment is NOT provided, please see below for requirements**

Project Scope: To support the Arkansas Department of Human Services (DHS) with clearing the backlog and completing new eligibility tasks on an ongoing basis. Eligibility staff will complete eligibility tasks in ARIES, Arkansas DHS eligibility system. Cases requiring escalation will be sent to DHS for review. ES will process tasks in a first in first out fashion for all eligibility worker queues. Staff will process all open eligibility tasks on a case, not just the task chosen in a queue.


+ Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.

+ Responsible for processing provider forms.

+ Responsible for processing reauthorizations.

+ Maintains case materials.

+ Explains to customers how to secure other supportive services

+ Checks various system interfaces and exchanges to verify Customer information

+ Reviews received enrollment for correct information

+ Contacts customers to clarify enrollment information if necessary

+ Assist in answering all in-coming phone calls from applicants and/or providers

+ Maintains proper level of customer service while minimizing talk time and abandonment rate

+ Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

Shift: Monday - Friday, 8:00am - 5:00pm CST

3-6 month CONTRACT

Device requirements:

+ PC/Operating System

+ Windows 10

+ Mac 10.15


+ Must have headset that connects to computer

About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Jonesboro , Remote Customer Service Representative, Other , Jonesboro, Arkansas

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