Remote Customer Service Representative
Company: Aston Carter
Posted on: January 9, 2022
Customer Service Representative/ Call Center
**equipment is NOT provided, please see below for
Project Scope: To support the Arkansas Department of Human Services
(DHS) with clearing the backlog and completing new eligibility
tasks on an ongoing basis. Eligibility staff will complete
eligibility tasks in ARIES, Arkansas DHS eligibility system. Cases
requiring escalation will be sent to DHS for review. ES will
process tasks in a first in first out fashion for all eligibility
worker queues. Staff will process all open eligibility tasks on a
case, not just the task chosen in a queue.
+ Applies eligibility rules and regulations when evaluating
information submitted by customers in support of initial or
continuing eligibility determination.
+ Responsible for processing provider forms.
+ Responsible for processing reauthorizations.
+ Maintains case materials.
+ Explains to customers how to secure other supportive services
+ Checks various system interfaces and exchanges to verify Customer
+ Reviews received enrollment for correct information
+ Contacts customers to clarify enrollment information if
+ Assist in answering all in-coming phone calls from applicants
+ Maintains proper level of customer service while minimizing talk
time and abandonment rate
+ Attend meetings and trainings as requested and maintains
up-to-date knowledge of all programs and systems.
Shift: Monday - Friday, 8:00am - 5:00pm CST
3-6 month CONTRACT
+ PC/Operating System
+ Windows 10
+ Mac 10.15
+ NO CHROMEBOOK
+ Must have headset that connects to computer
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities
for the skilled professionals who power our business. Our success
is driven by the talented, motivated people who join our team
across a range of positions - from recruiting, sales and delivery
to corporate roles. As part of our team, employees have the
opportunity for long-term career success, where hard work is
rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and
consulting firm, providing high-caliber talent and premium services
to more than 7,000 companies across North America. Spanning four
continents and more than 200 offices, we extend our clients'
capabilities by seeking solvers and delivering solutions to address
today's workforce challenges. For organizations looking for
innovative solutions shaped by critical-thinking professionals,
visit AstonCarter.com. Aston Carter is a company within Allegis
Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
If you would like to request a reasonable accommodation, such as
the modification or adjustment of the job application process or
interviewing process due to a disability, please call 888-237-6835
or email firstname.lastname@example.org
(%email@example.com) for other
accommodation options. However, if you have questions about this
position, please contact the Recruiter located at the bottom of the
job posting. The Recruiter is the sole point of contact for
questions about this position.
Keywords: Aston Carter, Jonesboro , Remote Customer Service Representative, Other , Jonesboro, Arkansas
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