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IT Support Specialist

Company: Colson Group
Location: Jonesboro
Posted on: August 6, 2022

Job Description:

Description The Service Desk Support Analyst role will be responsible for monitoring Service Desk tickets and resolving end user requests within established SLAs. Candidate must have the ability to work with minimal supervision, be self-motivated, have the ability to handle multiple tasks simultaneously and prioritize work at all stages. Responsibilities Provide support for the end-user community including remote users reinforcing SLAs to manage end-user expectations. Provide support for remote offices traveling to the remote offices when required. Image, deploy and support computer desktops, laptops, tablets, mobile phones, printers and/or related hardware and software. Manage IT assets, keep asset management systems up-to-date and manage asset disposal pickups. Veeam backup administration, assisting with managing the nightly backups and performing monthly restore tests. Active Directory and Azure/O365 administration including maintaining end user accounts, permissions, and access rights. Thoroughly record information into Service Desk ticket system to ensure resolution in compliance with service level agreements. Position Requirements Formal Education & Certification Bachelors--- degree in technology or computer science or minimum 3 years equivalent work experience. Knowledge & Experience Excellent problem solving skills related to the resolution of PC hardware/software issues. Knowledge and experience supporting Microsoft OS through Windows 11. Good understanding of Microsoft O365. Good understanding of computer imaging. Good understanding of network connectivity issues (TCP/IP). Independent thinker with a strong sense of urgency and strong customer service skills. Exceptional written and oral communication skills. Ability to comfortably lift 50 pounds. You should be proficient in: Cyber Security Programs SQL Administration Experience IT Equipment (Servers, Networks, Telecom, Cloud) Network Connectivity Experience (TCP/IP, SDWAN) IT Compliance Requirements (CCPA, GDPR) IT Infrastructure Hardware Experience

Keywords: Colson Group, Jonesboro , IT Support Specialist, Other , Jonesboro, Arkansas

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