Call Center Specialist - Tier I

Company: Sonepar USA
Location: Jonesboro
Posted on: May 27, 2023

Job Description:

Your next career opportunityAs one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities. We are powered by our people. Across our nationwide reach and diversity, we adapt, dare, and learn as a team. Through our tremendous growth, we are continuing to develop opportunities and look for people to join us as we journey forward.Is it time to elevate your customer service career? If you are positive and enthusiastic about providing a first-class customer experience and committed to serving the community, then we are interested in getting to know you! At Irby, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns. We're looking for a highly skilled Call Center Specialist to join our collaborative team, managing a high volume of inbound and outbound calls. The ideal candidate is an adaptive learner who can utilize scripts and talking points while applying them to identifying the problem and providing a solution. He or she will be handling a variety of important supportive tasks, providing answers, insights, instructions, and purchasing assistance. As the voice of our company, the call center specialist must possess excellent communication and interpersonal skills, and enthusiasm for helping clients and driving satisfaction. CUSTOMERS.FIRST. ALWAYS. What you'll do: Inbound and outbound calls to clients to learn about and address their needs and other issues with products or services Respond efficiently and accurately to callers while providing solutions and ensuring clients feel supported and valued Build relationships with clients and other call center team members based on trust and reliability Meet or exceed call center metrics while providing excellent, consistent customer service Utilize software, databases, scripts, and tools appropriately while taking detailed call notes and running call reports as necessary Obtain in-depth knowledge of the department's and/or company's products and services What you need: High School Diploma or equivalent with 1-3 years' experience in a call center environment Exceptional customer service which includes active listening, ability to de-escalate calls, and excellent verbal and written communication skills Proficiency with computers, especially CRM software, and strong data entry and typing skills Efficient time management and decision-making skills Ability to collaborate with a team in a close, fast-paced environment Proven troubleshooting skills Why work for Irby?Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities. Our Competitive ? 401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation and Personal, Paid Sick, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance. About IrbyIrby Utilities is one of the three largest electrical utility distribution companies in the United States, with over $1.5 Billion in annual sales and 700 employees across more than 45 branches in 27 states. We have experienced incredible growth over the past five years, presenting many outstanding career & development opportunities throughout the country in various locations such as: Dallas/Ft. Worth, Orlando, Atlanta, Nashville, Denver, Salt Lake City, Portland and Minneapolis. Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity. Irby is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution. Stay up to date with Irby, follow us on and . Equal Employment Opportunity Statement Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

Keywords: Sonepar USA, Jonesboro , Call Center Specialist - Tier I, Other , Jonesboro, Arkansas