Call Center Specialist - Tier I
Company: Sonepar USA
Location: Jonesboro
Posted on: May 27, 2023
|
|
Job Description:
Your next career opportunityAs one of the largest utility
distribution organizations in America, we constantly strive to
bring our best to our customers, suppliers, and fellow associates.
Irby Utilities is uniquely positioned to provide dynamic solutions
to essential utility services impacting our local and broader
communities. We are powered by our people. Across our nationwide
reach and diversity, we adapt, dare, and learn as a team. Through
our tremendous growth, we are continuing to develop opportunities
and look for people to join us as we journey forward.Is it time to
elevate your customer service career? If you are positive and
enthusiastic about providing a first-class customer experience and
committed to serving the community, then we are interested in
getting to know you! At Irby, we rely on knowledgeable
professionals to interact with our valued customers when they have
questions or concerns. We're looking for a highly skilled Call
Center Specialist to join our collaborative team, managing a high
volume of inbound and outbound calls. The ideal candidate is an
adaptive learner who can utilize scripts and talking points while
applying them to identifying the problem and providing a solution.
He or she will be handling a variety of important supportive tasks,
providing answers, insights, instructions, and purchasing
assistance. As the voice of our company, the call center specialist
must possess excellent communication and interpersonal skills, and
enthusiasm for helping clients and driving satisfaction.
CUSTOMERS.FIRST. ALWAYS. What you'll do: Inbound and outbound calls
to clients to learn about and address their needs and other issues
with products or services Respond efficiently and accurately to
callers while providing solutions and ensuring clients feel
supported and valued Build relationships with clients and other
call center team members based on trust and reliability Meet or
exceed call center metrics while providing excellent, consistent
customer service Utilize software, databases, scripts, and tools
appropriately while taking detailed call notes and running call
reports as necessary Obtain in-depth knowledge of the department's
and/or company's products and services What you need: High School
Diploma or equivalent with 1-3 years' experience in a call center
environment Exceptional customer service which includes active
listening, ability to de-escalate calls, and excellent verbal and
written communication skills Proficiency with computers, especially
CRM software, and strong data entry and typing skills Efficient
time management and decision-making skills Ability to collaborate
with a team in a close, fast-paced environment Proven
troubleshooting skills Why work for Irby?Irby Utilities is a
crucial link in the distribution chain, connecting manufacturers to
their customers in electrical power, natural gas, and broadband
services. Our team delivers end-to-end solutions through logistical
and operational support, sales and account management, project
services, data analysis, and more. We firmly attribute our success
to our people in each of these fields, and we are constantly
advancing our skills and abilities. Our Competitive ? 401K Plan,
Competitive Medical Plans (medical, dental, and vision), Paid
Vacation and Personal, Paid Sick, Paid Holidays, Flexible Spending
Accounts (Health and Dependent Care), Employee Assistance Program,
Tuition Reimbursement, Employee Discounts, Long-term and Short-term
Disability, and Life Insurance. About IrbyIrby Utilities is one of
the three largest electrical utility distribution companies in the
United States, with over $1.5 Billion in annual sales and 700
employees across more than 45 branches in 27 states. We have
experienced incredible growth over the past five years, presenting
many outstanding career & development opportunities throughout the
country in various locations such as: Dallas/Ft. Worth, Orlando,
Atlanta, Nashville, Denver, Salt Lake City, Portland and
Minneapolis. Irby was a pioneer in the early days of the electrical
business, founded in 1926, and continues to be an industry leader
in philanthropic involvement and community activity. Irby is also
part of the Sonepar family of operating companies, consisting of
the finest locally managed electrical and industrial distributors
throughout the United States. Sonepar is the world leader in
electrical distribution. Stay up to date with Irby, follow us on
and . Equal Employment Opportunity Statement Sonepar is an Equal
Opportunity and Affirmative Action Employer encouraging diversity
in the workplace. All qualified applicants will receive
consideration for employment without regard to their race, color,
creed, religion, national origin, citizenship status, ancestry,
sex, age, physical or mental disability unrelated to ability,
marital status, family responsibilities, pregnancy, genetic
information, sexual orientation, gender expression, gender
identity, transgender, sex stereotyping, order of protection
status, protected veteran or military status, or an unfavorable
discharge from military service, and other categories protected by
federal, state or local law. EEO is the Law Applicants and
employees are protected under Federal law from discrimination. To
learn more, Click here. Pay Transparency Non-Discrimination
Provision Sonepar follows Executive Order 11246, including the Pay
Transparency Nondiscrimination Provision. To learn more, Click
here.
Keywords: Sonepar USA, Jonesboro , Call Center Specialist - Tier I, Other , Jonesboro, Arkansas
Click
here to apply!
|