Director-Case Management/Social Work

Company: Baptist Memorial Health Care
Location: Memphis
Posted on: March 8, 2026

Job Description:

Job Description Overview Job Summary Case Management Director-RN oversees a staff of case management RNs, LPNs, Social Workers, and/or Case Management Assistants responsible for patient care coordination, discharge planning, utilization review, and social services. The director ensures alignment of objectives and initiative to support organizational goals. A Case Management Director-RN evaluates patient care data to ensure that care is provided in accordance with clinical guideline and organizational standards. Responsibilities - Oversees transition management and discharge planning to promote length of stay, care coordination, and patient flow. - Ensures consistency in workflows, documentation, quality, and outcomes of the department. - Participates and supports readmission reduction strategies. - Contributes to overall quality, patient satisfaction, and financial goals. - Works with medical staff, nursing, administration, and other disciplines to improve care, reduce waste, increase efficiency, and achieve optimal outcomes. - Supports revenue cycle activities supporting utilization review, medical necessity, payor requirements, and denial prevention. - Ensures compliance with state and federal regulatory requirements, TJC accreditation standards, and CMS requirements. - Accountable for budgeting and financial performance of the department. - Interviews, hires, trains, and supervises of all employees of the department. - Provides opportunity for professional growth through continued education and training. - Performs other duties as assigned while supporting the mission, vision, and values to enhance quality, utilization, service delivery, and customer satisfaction. Specifications Experience Minimum Required - 5 years acute care nursing; 2 years of case management Preferred/Desired - Management experience Education Minimum Required - Bachelors Degree as Registered Nurse Preferred/Desired - Master’s degree as Registered Nurse Training Minimum Required Preferred/Desired Special Skills Minimum Required Preferred/Desired Licensure Minimum Required - Current RN licenses in state which practicing Preferred/Desired

Keywords: Baptist Memorial Health Care, Jonesboro , Director-Case Management/Social Work, Healthcare , Memphis, Arkansas